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 Call Center & Customer Service Software |
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Hisense Group
is one of the 50 largest manufacturers in
China. The Call Center provides a fully integrated
telecommunications platform that supports
a powerful assortment of features, capabilities,
and applications designed to meet the needs
of all kinds of customers. With that foundation
in place, the Hisense Group can build its
ideal system using the applications that can
meet its specific requirements.
The solutions expand Hisense Group's channels,
giving them more ways to meet each customer's
needs. It combines the expert capabilities
of the contact center plus the self-service
functionality. With the help of the system,
the Hisense Group Call Center can provide
for diverse types of customer service: Full
Service (i.e., contact center agent); Assisted
Service (for example, IVR plus a contact center
agent); Automated self-service and etc. |
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