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 Customer Service Software & Call Center |
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BBK Group is a leader electronic manufacturer in China (No.1 in DVD and telephone sales). Originally, it manufactures electronic appliances such as Telephone, DVD players to customers all over the world.
Ebanswers' customer service system brings interactive customer service to BBK's customers. Customers who call into BBK's service center can get the latest information on product and customer service. Best of all, the system covers all kinds of issues encountered throughout the customer service cycle. Ebanswers' solutions and Services help businesses excel in the Customer Economy by aligning and integrating their processes to become more customer-focused. BBK's Service Centers are groups of employees who serve customers--using telephone, facsimile, Email, the Internet, or remote video links to provide more convenient sales, service or billing operations. When managed well, these centers can serve customers quickly, efficiently and cost-effectively. The system allows BBK Group to:
กค Retain its customer base through fast and
efficient customer response;
กค Cater to the needs and preferences of its
various customer segments;
กค Offer its customers new ways of transacting
business;
In addition, customers can click a button
initiate an interaction with BBK's Customer
Service Representatives (or CSR). Customers
can talk online via microphone (Web Call),
chat with the CSR online, or leave a message,
or let the CSR call back at the desired time.
CSR push a web page with useful information
to the customer. |
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