Ebanswers Network Technologies Co., Ltd. (or ebanswers ) is one of the leading Customer Service Software providers in China, and the No.1 Enterprise Customer Service software provider in China.

Ebanswers provides a 360-degree customer service solution, which includes Customer Service, Call Center, Web Contact Center and Web self-service, and e-learning solution for Customer Service and Repair . The solutions go deep into needs of enterprises and help these enterprises to improve performance of customer services significantly as well as to develop and maintain excellent customer relationship. These components are:

• Customer Services, including Customer Service System for vertical industries, i.e. household appliance, communication system manufacturers, consumer products, chain stores…

• Field Service Software on Windows & Windows Mobile, SMS

• Call Center

• Web Contact Center: Web Interaction tools

• Web Self-Service: including knowledgebase for customer service & internal training, e-mail Customer Service

• Map for Field Service & Tracking (Via mobile phone)