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| ebanswers
CRM designed for the household electronic appliances
industry benefits these enterprises a lot |
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Odd-come-shortly,
Ebanswers announced its CRM(Customer Relationship
Management) designed for the household electronic
appliances industry ,which is developed through
long-time endeavors to improve the efficiency
of the customer service departments in these
enterprises .The fact that ebanswers CRM has
already made successful applications in some
famous household electronic appliances enterprises
in China such as ShuaiKang Corp,FangTai Corp
reconfirms the great value of the system.
Caught in a price war in the household electronic
appliances market, every organization will
not drift with the tide. Since these enterprises
are all in the intensive price war, the market
competition in household electronic appliances
industry can be described as tragedy .In order
to be the winner of the competition,they tried
all kinds of ways and means. Indubitably,
information technology provides better supports
for the competition predominance rebuilding
of the household electronic appliances enterprises
.
Based on the disposal of household electronic
appliances business affairs, Ebanswers Network
Technologies CO. Ltd developed the ebanswers
CRM, which maintains a seamless connection
to the complete customer services in the household
electronic appliances industry. In order to
make the system flow perfectly adapt to the
actual business applications ,Ebanswers Corp
visited many famous large-scale household
electronic appliances enterprises such as
ShuaiKang Corp,FangTai Corp.
By supporting the discovery, evaluation, nurturing
and launching of customer service business,
developing customer service models and establishing
business-included strategies, Ebanswers Corp
has devised comprehensive customer service
strategies to master the New Economy Age.
The merit of our strategic CRM system derives
from the composition of a strong knowledge
network and a capable project team as well
as highly qualified consultants and an external
advisory group of specialists in household
electronic appliances industry. We can proudly
say that ebanswers CRM is the outstanding
one not only in the advantages of the technologies
but also in the practicability of the function
modules .
ebanswers CRM is mostly applied to the customer
service departments of the household electronic
appliances industry and makes it turn from
a single service department to a wonderful
profit center . ebanswers CRM provides unprecedented
customer entrance channels and integrates
several methods such as telephone, electrical
transmission, Internet chat to a seamless
whole. ebanswers CRM changes the dispersive
state in the customer information manegement
and achivies consistent managing as well as
stronger data digging.
With the help of ebanswers CRM,the enterprise
can improve its customer service a lot and
make the quickest response to the customer
requests. With the above powerful service
program ,the enterprises in the household
electronic appliances industry will Strengthen
Customer&Client Relationships , leverage the
internet across the customer life cycle to
initiate ,form and strengthen customer service
organizations to develop and carry out innovative
strategies that better project their band,
enhance customer relationships and improve
customer loyalty. |
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